We all dread the days when we need to call our customer service provider; from long wait times to frustrating advisers on the other end of the phone, it’s no wonder that these calls often leave us feeling wound up.
But it doesn’t have to be such a hassle if you know a few expert tricks for dealing with customer service.
Read our 5 simple but genius hacks for headache free customer service calls.
1. Don’t play their game.
Tired of playing the obstacle course of questions and options on the automated service before you can even speak to a real human being?
Most customer service lines will transfer you straight to an adviser if they are unable to identify your details in the initial stages. So, if you can’t find your special password, account number or memorable info, stay quiet and they will often put you through to someone who can help.
2. Find the number in seconds.
Has your search engine given you a pick and mix of numbers, or are you struggling to find a number at all?
Save time and head to an online contact number directory, to easily locate the number you need for companies the location.
What’s more, if you’re searching on your smartphone you can simply click straight through to be connected to an adviser.
3. Check the opening times.
Before you call at the classic peak times such as straight after work or on your lunch break, do some digging to find out when the lines are open.
You can usually find their opening times on the website, or a customer service directory.
If they’re open 24 hours a day, why not make the call on a Sunday morning, or later in the evening? You’ll have a much shorter waiting time if you do!
4. Call from Skype.
You’ll get a nasty shock if you regularly use your mobile to call customer service lines.
Most mobile plans – including unlimited minute packages – don’t include these non-geographical numbers, and charge shockingly high rates per minute for using them. So that 20-minute wait in the queue isn’t just costing you time, it’s racking up your phone bill too.
Instead, download a VoIP app such as Skype and pay much cheaper rates for these calls.
5. Keep your cool.
Difficult though it may be, getting angry can only delay getting a solution during these calls.
Instead of spending 5 minutes ranting about the service you’re receiving, stick to the objective and you’ll be able to get the call over and done with much quicker.
You may even find you finish the call feeling satisfied.
Save time, money and a lot of hassle when you need to contact customer service by following these easy but effective hacks.
These calls may not be the highlight of your day, but they needn’t be the low point either if you play them smart!
This article has been written with helpful information from Every Contact Number.